Refund policy

Return & Refund Policy

Because of the personal and hygienic nature of our products, we do not accept returns or exchanges on any opened or used items.

For health and hygiene reasons, our products are considered Final Sale and are not eligible for return or exchange — whether sealed or unsealed — unless they arrive defective or damaged. If you have a question about whether a specific item qualifies, contact us at info@serika.us before placing your order.

Damaged or Defective Items

We stand behind the quality of our products. If your item arrives faulty or damaged, we'll replace it free of charge. To be eligible, email us at info@serika.us within 7 days of receiving your order to report the problem. A photo of the damage or defect is always helpful and helps us resolve things faster. Once we've reviewed your report, we'll walk you through the replacement process.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

This warranty covers manufacturing defects and damage only. 

Return Shipping

Customers are responsible for return shipping and handling costs. We are unable to provide prepaid return labels.

Refunds

Once we've received and inspected a returned item that qualifies, we'll let you know whether your replacement or refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Keep in mind it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your approval and you haven't received anything, contact us at info@serika.us.

Questions

For any return or refund question, reach us anytime at info@serika.us.